FAQs
Wetvoicaly ship al orders within 2-4 business davs, ivou select Exoress shpoine at checkout. we' send vour item va uSps pnorty Mai once procuction is
complete.
Custom Metal Art items may take 2-10 days for production depending on how complicated ofthe metal art (average 2-7 days)
We ship allitems with UsPs and UPs. For international shipments, your local mail carier willhandle and deliver the item once it enters your country.
We understand that mistake happened, please let us know the changes you would like to make as soon as possible (maximum within 12-15 hours from the order time).We do not change or adjust any provided text forthe metal art without customer's request.Everything willbe made exactly as how its provided by customer to usduring ordering process. Please take an extra minute or two to double check your design.
We ship all orders from our USA factory. Due to Covid-19, some international packages may be delayed due to routing or customs delays.
USA-Within 2-5 business days
Canada -Within 4-10 business days
Western Europe -Within 5-15 business days
Australia/NZ-Within 5-15 business davs
Rest of the World - Within 5-20 business days
Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.
Please emailus: [email protected], quoting your order number from the confirmation email/SMs message.We'l help track down your order.
Alitems take betwen 1 and 3 business days to make,as we make everythingto order. You can select Expres shipping to have your item shipped via UsPs priority Mail
within the USA. This will shorten the time it takes to receive your item once made.
We do our besto help ensure your item arrives as smoothly and quickly as posible, incuding labeling the package with all relevant infomation for customsauthorities.Changes to EU customs regulations means you may be charged sales tax VAT upon delivery ofyour order, Refer to your country tax authorityfor guidance on what fesare due on items shipped from the USA.
lf fees are charged by customs, they are payable by the recipient.
Shipping Insurance
Shippinginsureanceis ofered atcheckout.It's provided byin Houselnsurance departmentandcovers youin casethe item is ost,stolen, or damagedintransit. To make a claim,contactoursuport team.
Please note - shippinginsurance is non-refundable once vour order has shipped
Cancellation & Exchanges
Wetry to start production of al orders as soon as posible. Depending on when you order was placed, cancelation may be posible if production has not yet begunAll Metal Art items are final sale due to its a custom made product and our warehouse won't be able to resellthe item to other customers.Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.
Please contact our support team for any items that arived damaged, defective, or the wrong item arrived, including a photo ofthe item.
We'l arrange for a replacement item to be sent to vou as soon as possible, Please do not return items o us without authorization from support first.
We hope you'love the item you purchased. lf there's any concerns about t or you arethinking of remaking it, please contact our support team for asistance,
explaining your reasons for wanting to remaking it. We offer a 30 day remake policy from date of purchase.
This is a yeny rar ocourence, We make every efot to accuratelwy represent alldesiens and products, though some listings make use oflife-ike renderings instead ofphotos to show how the item wilook. This alows our selers to create many diferent products with heir artwork,without needingto make & photograph thousandsof products a day.
It's possilble you may have an item that is showing a defect,please take a few photos and send them to our support team for review, along with your order lD.